TQM References
AT&T, Process Quality Management & Improvement Guidelines, AT&T Customer Information Center, 1-800-432-6600
AT&T Quality Steering Committee, Reengineering Handbook, AT&T 1991
Covey, Stephen R., Principle-Centered Leadership, Institute of Principle-Centered Leadership, Provo, Utah, 1990
Covey, Stephen R, Merrill, A. Roger, and Merrill, Rebecca, First Things First, Simon & Schuster, New York, 1994
Covey, Stephen R., The Seven Habits of Highly Effective People, Simon & Schuster, New York, 1989
Deming, W. Edwards, Out of the Crisis, MIT Press, Cambridge, MA, 1982
Deming, W. Edwards, The New Economics For Industry, Government, Education, MIT Press, Cambridge, MA, 1993
Delavigne, Kenneth T. And Robertson, J. Daniel, Deming's Profound Changes, When Will The Sleeping Giant Awaken?, Prentice Hall, Englewood Cliffs, NJ, 1994
Dobyns, Lloyd and Crawford-Mason, Clare, Thinking About Quality, Progress, Wisdom, and the Deming Philosophy, Times Books, Random House, New York, 1994
Hoffherr, Glen D., Moran, John W., Nadler, Gerald, Breakthrough Thinking In Total Quality Management, Prentice Hall, Englewood Cliffs, NJ, 1994
Idaho Quality Steering Council, IQI Process Improvement Guidelines, March 1995
Jones, Louis and McBride, Ronald, An Introduction To TEAM-APPROACH PROBLEM SOLVING, ASQC Quality Press, Milwaukee, WI, 1990
Juran, Joseph, Juran on Planning For Quality, The Free Press, New York, 1988
Kearns, David T. And Nadler, David A., Prophets In The Dark, How Xerox Reinvented Itself and Beat Back the Japanese, Harper Business, New York, 1992
Kaydos, Will, Measuring, Managing, and Maximizing Performance, Productivity Press, Cambridge, MA, 1991
Latsko, William J. And Saunders, David M., Four Days with Dr. Deming, A Strategy for Modern Methods of Management, Addison-Wesley, Reading, MA, 1995
Nadler, Gerald and Hibano, Shozo, Breakthrough Thinking, Prima Publishing, Rocklin, CA, 1990
U. S. Department of Energy, Total Quality Management Implementation Guidelines, DOE/HR-0066, December, 1993